Seth Godin Rants on Verizon (Insert name of big ass company here)

One of my all-time favorite bloggers, Seth Godin, rants about poor customer service. But not only does he rant about his recent poor experience with Verizon, he offers cheap and easy suggestions for making customer service better, including buying a Radio Shack answering machine!

He talks about one of my pet peeves: When you type in your phone number, presumably so somebody can pull up your account while you're on hold, and then you're asked your phone number, not once, twice, or three times, but eight or ten times!

It means that you don't ask me to type in my phone number or account number, but if you insist, then at the very least you make sure that the person who eventually gets my call doesn't ask me for my number again! Getting this wrong for three years in a row is not an error. It's arrogance.

I really couldn't have said any of this better myself. So I won't try. Read the rest here:



Learning from frustration