Friday, August 03, 2007

Here's a twist on sending jobs overseas: Insourcing

Indian Call Center Opens A Branch In Ohio - Business on The Huffington Post

Love this comment to the story:
Let me see if I have this right. Companies that have been sending their American callers to call centers overseas have discovered that their customers prefer phone conversations with people in their own time zone (or close to) with English as their first language (or close to) who have a similar cultural context and point of view (or close to). I wonder how much they had to pay a consultant to figure that one out.
Consultants always win, just like the lawyers.