"Microsoft will work with consumer-support advocate GetHuman.com on the creation of new standards for better customer service industrywide."
I certainly hope that this "get human" push gets all companies that I deal with on the bandwagon. I truly hate customer service, on the phone, in person, and via the web. They all pretty much suck. There aren't many that do it well. A few that do:
crutchfield.com
cabelas.com
Wednesday, August 09, 2006
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